FAQ

Two-Factor Authentication

• How to bind google authentication?
• Two-factor authentication troubleshooting (2FA)

Miscellaneous

• Still have problems?

Security

• Security Tips

User Accounts

• Disabled account

Wallets

• Cannot receive the confirmation email for withdraws
• Withdrawal isn't working?

Common Errors and Troubleshooting Tips

• Email Verification
• Cannot receive Email
• Withdraw to wrong address

Trade

• Specific rates of fees OOOBTC charge
• How to handle Order Exceptions