OOOBTC Exchange is one of 10 Exchanges in terms of security and user based support services, to remove or restore your lost google authenticator we made it a mandatory that the user must complete kyc in other to enable us help remove 2fa code from his or her ooobtc.com account, here are the simple steps in removing 2fa code.
logon to https://support.ooobtc.com/hc/en-us/requests/new and create a simple support ticket.
Next type in your email address and select Google Auth (2fa) as your issue.
Write a subject example ( 2fa code removal request )
Goto description and write your request details in this format
Your name john mark luck
Your OOOBTC email email@example.com
Your date of birth 24 may 1984
Your country singapore
Your town SA
Your address 19 SA avenue
Reasons :- i lost my phone, i forgot saving 2fa keys, this account is not mine ……………………
(Please give a real reason or your request will not get solved)
- i) Kindly attach a photo of your holding your Identify card on the right hand and a paper written OOOBTC 2FA Removal , Date and your signature on the left hand. Note both must be closed to your face.
- ii) Also upload the front and back of your of your ID card as a file (all these must be done in the add file or drop file section)
After confirm reCAPTCHA and submit, if after 48 hours your problem is not solved, kindly email firstname.lastname@example.org your ticket number. Please dont send multiple support ticket.